10 Days Return — If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 10 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.

Note:

• Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
• To minimize inconvenience, we do not offer free return shipping. However, if you receive a product with an error caused by our company, we will cover the cost of return shipping.
• We will only refund standard courier delivery charges in either scenario: when the company delivers the parcel to the customer, or when the customer returns the parcel to the company.
• Please note that extra charges for urgent deliveries are non-refundable. This applies to both successful deliveries to the customer and returns initiated by the customer.
• We strive to ensure customer satisfaction. However, please be aware that we cannot refund courier delivery charges for returns due to personal preferences. This applies to both outbound and inbound shipping costs.

To ensure that your Return is valid and eligible for a refund:

• Always process a return in accordance with our Return procedure.
• We kindly request that you provide the tracking number for your return shipment to our customer service team as soon as possible.
• Please take time to read through our Refund Policy for more information on how much you may expect to receive for a return.

Note: Sale articles cannot be returned or exchanged.

2. Looking to Exchange?

If you want to request an exchange, please note that the process will still follow our stated Return Policy. Sale articles cannot be returned or exchanged.

3. What is your Refund Policy?

• If your order doesn’t include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our website (item’s original price).
• If your order includes promotions or discounts, the calculated price you’ve paid for the item is adjusted accordingly. This will lead to differences in the refund amount from the original cost of the items.
• Should you wish to check the amount of the items after discounts, you may check your order summary under your account or through your order confirmation email.
• If you are not satisfied with the items in your order and wish to return them for a refund, please follow the steps in accordance with our Return Policy. We can only process returns that adhere to this policy.

4. Are custom orders refundable?

Custom orders are non-refundable/exchangeable.

5. How to Initiate a Return/Refund?

Step 1: Kindly contact our Customer Service. Our friendly Customer Service Representatives will respond to your request within 24–48 hours. Depending on the cause of the return, they will provide you with alternative solutions catered to the issue, or a RAN (Return Authorization Number). Providing all needed information in your initial Return Request will help shorten this step.

Step 2: Upon receiving the RAN email, print it and attach/place it inside the package with the item(s) you want to return. Ship the package back to our warehouse (address included in the RAN email). Package your items carefully, with each item in its original perfect condition and all labels attached.

Step 3: After shipping the package, request the “Tracking Number” of the shipment from your courier company. Inform our Customer Service Representative via WhatsApp that you’ve shipped the package, and provide them with the Tracking Number.

Our WhatsApp Support: [Add your WhatsApp number here]

6. How long is the Processing Time for Refund?

Refunds undergo 2 phases of processing before successful transfer. The first phase happens in our internal system, while the second phase happens at your bank or the payment method selected at the time of order.

Depending on their processing time, it can take a few more days for your bank to complete the refund. Kindly allow 15 business days for the first phase to conclude — if it takes longer, please contact your bank for assistance.

7. What Happens After I Return Items?

Within 3 business days of our warehouse receiving your return, we will send you an email or WhatsApp message confirming that your desired resolution — whether a refund or an exchange/replacement — has been processed.

In case of an exchange/replacement request, you will receive a new Order ID which you may use to monitor and track the replacement item’s status. Exchanges work just like a new order and will undergo the same processing and shipping timeframe as your original order.

8. Customization, Production Errors, and Resolution Policy

Due to the extensive customization services we offer — including specific variations in sizing, color, fabric selection, structural design, and styling — each garment is uniquely crafted according to individual specifications.

While we maintain strict quality control standards throughout our production process, the highly individualized nature of this work means that occasional production errors or deviations may occur.

We explicitly state that the delivery of an incorrect item, or one that deviates from the requested specifications, is strictly a production discrepancy and in no way represents a deliberate act of deception, misrepresentation, or fraud.

In the event that a customer receives an incorrect product due to a production error on our end, the customer reserves the right to claim one of the following resolutions:

• Full Refund — A complete return of the original purchase amount.
• Product Exchange — An exchange of the incorrect item for an alternative article.
• Complimentary Remake — A brand new, fully corrected version of the originally ordered article, manufactured and shipped at no additional cost to the customer.

9. Still Have Questions?

Sure, no problem! Just contact our friendly Customer Service at:

Email: [Add your email here] Customer Care: [Add your number here]

10. I Have a Comment/Suggestion Regarding Your Product/Service

We highly value any and all feedback from our customers! Please don’t hesitate to contact our friendly Customer Service with your comments and suggestions at  your number