Payment Methods
- Advance Payment — For advance payment, please contact us using the website’s LIVE CHAT option or WhatsApp us at +92 303 5657071
- Online Payments — Debit Card / Credit Card (Local & International)
- Cash on Delivery (COD) — Available in most cities across Pakistan.
- Bank Transfer — Direct bank transfer details will be shared upon request via WhatsApp or email.
For any payment-related queries or assistance, feel free to reach out to our customer support team at Customercare@brightbuddiesclothing.com or WhatsApp us anytime.
Customization Charges
- Bright Buddies partners with major shipping companies such as DHL, UPS, FedEx & TCS.
- We will only know which shipping courier has your package once the package actually ships out. To know which courier has your package, you will need to track your package first. Unfortunately, you don’t have the option to change the courier — we select the best courier available for your location.
2. What is the Order Delivery Time?
- Pre-Booked Orders: Pre-booked orders usually take 2–3 weeks, depending on customization and the size of your order. The timeframe for your pre-booked order will be shared via Email, WhatsApp, or text message/SMS.
- Stock Available Orders: For stock-available goods, it will normally take 3–4 days (besides 1–2 days processing time) for the courier company to deliver goods to your doorstep.
3. Why is My Order Taking Too Long to Ship?
Please note orders go through TWO phases before being delivered:
- Order Processing Time: It normally takes us 1–2 days to prepare your order.
- Shipping Time: This can vary depending on your location and shipping method. For stock-available goods, it will normally take 3–4 days (besides 1–2 days processing time) for the courier company to deliver goods to your doorstep.
4. How Do I Know If My Order Has Been Shipped?
Once you have successfully placed an order, you will receive a confirmation SMS (Mobile/WhatsApp) and email listing the items you ordered, tracking ID, and your shipping address. Make sure to provide your correct and most updated cell number and email address when placing the order, to ensure you receive the confirmation SMS, email, and updates about your order.
5. What Are the Delivery Charges?
We offer flexible shipping rates across Pakistan and worldwide:
- Local Shipping: Standard rates apply across Pakistan.
- International Shipping: Fees are calculated at checkout based on your destination.
- Customs & Duties: International orders may be subject to local customs duties and taxes. These fees are determined by your country’s government and are the sole responsibility of the customer.
6. Can I Change My Shipping Address?
- To ensure you receive your package on time, please make sure the shipping address is accurate when placing an order.
- To change your shipping address, please contact our Customer Service. Note: we can only help modify your shipping address before packing.
- If the order has already been shipped and you need to change the address, we highly recommend tracking your package, finding out the shipping courier, and reaching out to them directly so they can reroute the package to your desired address.
- If you want us to change the address after the order has been shipped, it will take approximately 15–20 days to reroute the parcel to your changed address, and an extra shipping cost will apply, which you will be responsible for.
Still Have Questions?
Contact our friendly Customer Service at:
Email: brightbuddies481@gmail.com WhatsApp: +92 303 5657071
Shipping FAQs
Advance Payment
75% of the total amount is required as advance payment.
Additional Customization Charges
- Base color change: 10%
- Work color customization: 25%
- Sleeves customization in wool articles: 10%
- Fabric simple sleeves customization: 5%
- With laces: 10%
- With adda work: 15%
- Fabric puffy sleeves customization: 10%
- With laces: 15%
- With adda work: 20%
Note: Charges for multiple customizations are cumulative and will be added to the total bill.
Baqi poora content (Return Policy, Exchange, Refund Policy, Custom Orders, How to Initiate a Return, Processing Time, After Return, Questions, Feedback) wahi hai jo maine pehle “Return-Exchange-Policy.md” file mein bana diya tha — usay dobara banane ki zarurat nahi, wahi use kar lein.
Order FAQs
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1. How Will I Know That You Received My Order?
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our records. If you do not receive this email, please contact Customer Service:
Email: brightbuddies481@gmail.com WhatsApp Live Chat: 03215769136
2. Where Is My Order Confirmation?
- The most common issues are an incorrect email address, or the email has gone to your “junk/spam” mail folder. Please check your junk mail/spam folder.
- The email address may have been incorrectly entered when the order was placed — please contact Customer Service to update your email address.
- For paid orders, the payment may have failed to be received by Bright Buddies.
3. Can I Amend/Add/Remove an Item From My Order?
- Please make sure all details of your order are final before submitting it.
- Once your order has been confirmed via email/WhatsApp, you can easily add or remove an item with the help of our friendly Customer Service.
- If you find that you selected the wrong color or size, please reach out to us through our Contact Us page for help. Our Customer Service Representatives will respond to your request within 24–48 hours.
4. Can I Cancel My Order?
You can contact our Customer Service to request cancellation, and they will assist you further.
Please note that order cancellation is only possible if your order is still in processing status and in the pre-packing stage. If your order has already been processed, is awaiting dispatch, or has already been shipped, we are unable to cancel it. In that case, please wait for your package to arrive — you may either keep it or contact us to arrange a return for a refund.
5. What If an Incorrect/Damaged Item or an Incomplete Order Is Delivered to Me?
Full care is taken to ensure that every order reaches the correct recipient in perfect condition. However, if a mishap occurs, please get in touch with our friendly Customer Service and we will rectify the issue.
6. How Long Does It Take to Make Handmade Items?
If you pre-ordered a handmade item, please note that it will take 2–3 weeks to prepare your order, as most of our handmade items are made to order.
7. How Do I Know If an Item Is In Stock?
Our stock is constantly updated. If your desired color/design is not available in the drop-down menu of a product, it means that color/design is currently out of stock.
For queries and special requests concerning sizing, design, and/or availability, please contact Customer Service at:
Email: brightbuddies481@gmail.com WhatsApp: 03215769136